Privacy Policy

This policy explains how Nexa Labs Inc. (“NexaLabs,” “we,” “us,” or “our”) handles information when you visit our website or use our hosted prospect discovery and contact enrichment service. It applies to information collected through the NexaLabs website and product.

Information we handle

• Account information: email address, account identifier, authentication and account settings, plan, credit balances, and service activity.
• Search and saved data: search queries, search results, saved searches, and prospect details you choose to enrich. Searches and prospect details are sent to service providers that help return, interpret, or enrich results.
• Transactions: subscription and order status needed to provide access and manage credits. Payments are handled by the checkout provider you use; we do not intend to store full payment-card numbers.
• Technical and usage data: information such as device/browser details, page and feature usage, and diagnostic data that may be collected by our hosting, analytics, and embedded support services.
• Support messages: information you include when contacting us, including your email address and the contents of your message.

How we use information

• To operate accounts, authenticate users, and provide search and enrichment features.
• To manage subscriptions, orders, credits, and customer support.
• To protect, maintain, and improve the service and troubleshoot issues.
• To measure website and product usage and understand performance.
• To comply with legal obligations and enforce our terms.

Service providers

We use third parties to provide parts of NexaLabs. Depending on the feature you use, these include Google Firebase for authentication and account data, Exa for web search, Anthropic for AI-assisted interpretation and evaluation of searches and results, and Lix for contact enrichment. LinkedIn-related company enrichment may use Apify. Vercel provides hosting and analytics; Google Analytics measures website usage. Stripe, Digistore24, or JVZoo may process subscription or order information depending on the checkout used. An embedded support tool may also process information you submit through it. These providers process information under their own terms and privacy policies.

We do not sell personal information. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer, consistent with applicable law.

Retention and security

We keep information for as long as needed to provide the service, maintain your account and saved searches, resolve disputes, and meet legal or accounting requirements. You can delete saved searches from your account. Some records may remain in backups or be retained where the law requires. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. You can also contact us to ask about your information or account. We may need to verify your request and may retain information where permitted or required by law.

International processing and children

We and our service providers may process information in countries other than where you live, which may have different data-protection laws. NexaLabs is not directed to children under 16, and we do not knowingly collect their personal information.

Contact us

For privacy questions or requests, contact wchisasa@outlook.com. Nexa Labs Inc. is located at 926 Dundas Street East, Toronto, Ontario M4M 1R3, Canada. See our company details.